Grace is available
24/7.
When someone reaches out to Sobriety Journey for the first time, they talk to Grace — a conversational intake assistant that is available around the clock. Grace listens, understands the situation, and routes people to the right support.
Grace listens. Grace understands.
Grace knows what to do next.
Most helplines follow a script. Grace starts with listening. When someone calls or texts, they tell Grace their situation — they might be struggling with substance use themselves, they might be supporting someone, or they might be a treatment provider looking for resources.
Grace meets them where they are. She screens for urgency, understands the context, and identifies their role in recovery. Then she routes them to the right place — whether that is immediate crisis support, pre-admission support while they decide, or resources for supporters and family members.
No person is lost. No call is wasted. Every first contact is tracked, logged, and connected to the recovery pathway that comes next.
What happens when you reach out.
24/7 Availability
Grace is available on SMS and phone, any time, any day. There is no waiting for business hours. When you need support, Grace is there.
Conversational Screening
Grace starts by listening. She asks open questions about your situation, your substance, your urgency level, and your needs. She is designed to have a real conversation, not just fill a form.
Role Identification
Grace identifies whether you are seeking help for yourself, supporting someone else, or providing treatment. Your role determines the support pathway you receive.
AUDIT-C Screening
Grace administers a brief AUDIT-C screening tool to assess alcohol use patterns. Your score is recorded and shared with the counsellor who follows up.
Urgency Assessment
Grace flags high-urgency calls — crisis situations, immediate harm risk, or acute mental health concerns. These are routed to immediate crisis support, not a waiting list.
Location & Centre Routing
Grace captures your location and connects you with the nearest available treatment centre. All referral information is pre-loaded so counsellors do not have to ask again.
The journey continues.
Grace is the first step, not the only step. After you talk to Grace, here is what happens next, depending on your situation.
If you are seeking help:
- You get immediate access to the Deciding Dashboard
- Alex, your supportive companion, is available 24/7
- Crisis resources and peer support are available now
- A counsellor follows up within 24 hours
- When you are ready, formal admission is confirmed
If you are supporting someone:
- You receive resources and guidance for supporters
- Information about the Caring Dashboard
- How to invite the person you are supporting
- Crisis resources for emergency situations
- Connection to support networks for supporters
Every pathway is tracked. Every lead is followed up. No one falls through the cracks.
Grace leads come to you.
If you are a counsellor managing Grace leads, the system works for you. Every lead from Grace appears in your queue automatically — no manual data entry, no lost calls.
Grace Leads Appear in Your Queue
Incoming calls and texts through Grace show up in your lead queue automatically — colour-coded by urgency, sorted by date. All screening data is pre-loaded.
You Follow Up
You contact them within a time window (usually within 24 hours). Their Grace call details are in front of you — situation, urgency, AUDIT-C score, substance type.
You Log the Outcome
You record what happened in the call — referred to your centre, referred elsewhere, self-managed, crisis response, or information only. Intervention tier is logged for DSD reporting.
You Confirm Admission (if applicable)
If they are being admitted to your centre, you confirm it. They receive an SMS, unlock the full platform, and their pre-admission data moves with them.
Follow-Ups are Automated
Follow-up reminders appear in your queue at 30, 60, and 90 days. You log contact status and outcomes. Everything feeds into DSD reporting automatically.
Start your recovery journey with Grace.
Grace is available 24/7 through Sobriety Journey. Call, text, or access the platform to connect with support today.
Grace is available 24/7 via SMS and phone. Counsellor follow-up typically happens within 24 hours during business hours.